Terms of service

Effective Date: 26th December 2024

These Terms and Conditions ("Terms") govern your use of the website www.iraaloom.com ("Site") and the services provided by Iraah Loom International Pvt Ltd ("Iraaloom," "we," "us," or "our"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any of these Terms, you must not use the Site.

We reserve the right to modify these Terms at any time without prior notice. Any updates will be posted on this page, with the "Effective Date" indicating the latest revision. By continuing to use the Site after changes have been made, you accept and agree to the updated Terms.

1. Introduction

Iraaloom is an online platform offering eco-friendly artisan products designed to promote sustainability and craftsmanship. By using our Site, you agree to comply with and be bound by these Terms.

2. Use of the Site

a. Eligibility: You must be at least 18 years old to use the Site and make purchases. If you are under 18, you may use the Site only with the involvement of a parent or guardian.

b. Account Registration: You agree to provide accurate, current, and complete information during registration and update it as necessary. You are responsible for maintaining the confidentiality of your account login information and notifying us of unauthorized account use.

c. Prohibited Activities: You agree not to use the Site for unlawful or fraudulent purposes, impersonate others, interfere with the Site's functionality, or transmit harmful content such as viruses or malware.

3. Products and Pricing

a. Product Information: We strive to provide accurate product descriptions and images but cannot guarantee they are error-free. We reserve the right to correct errors at any time.

b. Pricing: Prices are listed in Indian Rupees (INR) unless otherwise specified and are subject to change. Additional taxes, shipping, and customs duties are the customer's responsibility. We may cancel orders for products listed at incorrect prices.

4. Orders and Payment

a. Order Confirmation: Receiving an email confirmation does not constitute order acceptance. We reserve the right to accept or reject orders at our discretion.

b. Payment: Orders are processed only after successful payment. Accepted payment methods include credit cards, debit cards, and online payment options.

c. Shipping and Delivery: We will make reasonable efforts to ship orders within the specified time frame. Additional shipping costs may apply for international orders. Refer to our Shipping Policy for details.

d. Cancellations and Returns: Orders may be canceled before shipment. Returns are subject to our Return Policy, including eligibility criteria and applicable fees.

5. Intellectual Property

All content on the Site, including text, images, logos, and designs, is owned by Iraah Loom International Pvt Ltd and protected by intellectual property laws. Unauthorized use is prohibited.

6. Privacy and Data Protection

Your use of the Site is governed by our Privacy Policy, which details how we collect, use, and protect personal data.

7. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their content, privacy practices, or terms of use. Review the policies of any third-party websites you visit.

8. Disclaimers and Limitation of Liability

a. Disclaimers: The Site and its services are provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted or error-free operation.

b. Limitation of Liability: To the fullest extent permitted by law, we are not liable for direct, indirect, incidental, or consequential damages arising from your use of the Site.

9. Indemnification

You agree to indemnify and hold harmless Iraah Loom International Pvt Ltd from claims, liabilities, and damages arising from your use of the Site or violation of these Terms.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Disputes will be resolved through binding arbitration in Aluva, Kerala, under the Arbitration and Conciliation Act, 1996.

11. Termination

We reserve the right to suspend or terminate your access to the Site for violations of these Terms or unlawful activities.

12. Severability

If any provision of these Terms is deemed invalid, the remaining provisions will remain in effect.

13. Contact Us

If you have questions, contact us at:

Email: info@iraaloom.com
Address: Building number 23, 5 near hotel, Periyar Bypass Road, Periyar Nagar, Aluva, Kerala 683101, India

Thank you for choosing Iraaloom!