Refund policy
At Iraaloom, customer satisfaction is important to us. We strive to provide high-quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing an order.
1. Return and Exchange
Customers must contact us within 24 hours of receiving the product to request a return or exchange.
2. Eligibility
- Products must be unused and in their original packaging.
- Damaged or defective products must be reported with clear photos.
- Returns and exchanges are subject to verification.
3. Return Shipping
Return shipping is free for all eligible returns and exchanges. We will provide instructions for returning the product.
4. Non-Returnable Products
For hygiene, quality, and product-specific reasons, the following items may not be eligible for return:
- Earrings and other jewellery items, where hygiene restrictions apply.
- Customized or personalized products.
- Products marked as non-returnable or final sale, where legally permitted.
- Products damaged due to improper handling by the customer.
This exclusion does not affect any rights customers may have under applicable consumer protection laws.
5. Refunds
Once we receive and inspect the returned product, eligible refunds will be processed to the original payment method. The time taken for the refund to appear may depend on the payment provider.
6. Exchanges
Exchanges are subject to product availability. If a replacement is unavailable, an appropriate alternative or refund will be discussed.
7. Order Cancellation
Customers may request cancellation before the order is shipped.
Once an order has been shipped, cancellation may no longer be possible through the normal cancellation process. Any available return or refund will be handled according to this policy and applicable laws.
8. Contact Us
For return, exchange, or refund requests, please contact us at:
Email: info@iraaloom.com
Phone/WhatsApp: +91 7306892199
We reserve the right to review each request according to this policy and applicable consumer protection laws.